User Data Deletion Instructions

Who can request deletion

Subscribers, designers, organizers, admin account holders and anyone whose Instagram content or personal information appears in our records can request deletion. You do not need an Africa's Popup Shop account.

How to send a request

• Open the contact form, choose “Delete my data,” and provide the email used for alerts or the Instagram username/listing URL involved. Tell us whether you want all your data deleted or only specific information.
• For a listing or Instagram content, you can also use “Request removal” on that event's page. Specify if you want the underlying personal information or captured content deleted as well as the listing removed.

Do not send passwords, identity documents or unnecessary sensitive information. We may contact you for proportionate proof that you own the account or information before acting.

What we remove

For subscribers, we delete the requested email/phone details and city/country preferences, and stop the corresponding alerts. A request to stop only SMS does not stop email unless you ask. For designers and content owners, we remove the requested listing/content and delete associated personal research-contact details and captured content within your verified request's scope. For admin accounts, we remove the requested account data and access, subject to necessary security records.

We also address related records under our control and ask applicable processors to delete relevant data where needed. Removing content here does not delete the original Instagram post, your Google account, or content controlled by other websites.

Timing and exceptions

We aim to complete verified requests within 30 days of receiving them and will respond using the contact address you provide. If verification or an applicable legal exception affects that timeframe, we will explain why and provide an update.

We may retain the minimum information needed to honor an opt-out, document a completed request, prevent fraud or comply with law. This information remains restricted and is not used for marketing. Backup copies and provider logs may persist until their normal expiry and are not used to restore your subscription.

Need help?

Use the contact form for questions or follow-ups. Our Privacy Policy explains how we handle information.